Surcharges at Christmas
Unlike last Christmas, customers who receive mail with insufficient postage may this year be asked to pay a surcharge.
It is understandable that Royal Mail should want to recover its costs for handling and delivering mail. But we hope they will take a common sense approach, and surcharge only where the sender deliberately and blatantly under-stamped the mail. Customers will be still familiarising themselves with how Pricing in Proportion affects them, and they need an approach from Royal Mail that recognises this.
Of course, the best way to avoid mail recipients having to pay surcharges is through the senders making sure that they pay the correct amount. If you’re unsure what postage you need to pay, it is worth getting advice at a post office. Additionally, many greeting cards display information on whether the item is classed as a ‘letter’ or ‘large letter’.
It is understandable that Royal Mail should want to recover its costs for handling and delivering mail. But we hope they will take a common sense approach, and surcharge only where the sender deliberately and blatantly under-stamped the mail. Customers will be still familiarising themselves with how Pricing in Proportion affects them, and they need an approach from Royal Mail that recognises this.
Of course, the best way to avoid mail recipients having to pay surcharges is through the senders making sure that they pay the correct amount. If you’re unsure what postage you need to pay, it is worth getting advice at a post office. Additionally, many greeting cards display information on whether the item is classed as a ‘letter’ or ‘large letter’.
Labels: Christmas, Postwatch, Royal Mail
posted by Postwatch at 12:59 pm
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