Postwatch SME Research

Postwatch has today, 14th May, published its research into the current and future needs of SMEs. The research covers key areas in the postal market, namely an in-depth analysis of the current and future needs of small & medium sized enterprises (SMEs). The themes covered include:

• The current patterns of mail use;
  
• Attitudes towards current collection and delivery times as well as other services used, including Post Offices;
  
• Future trends and;
  
• Reactions and attitudes towards new services concepts and evolving technology.
  

This research will inform Postwatch’s policy in the coming months, specifically its responses to the Independent Review of the Postal Market and will form part of our legacy as Postwatch’s work is merged into the new National Consumer Council on 1 October.

The full report is also available for downloading on
Postwatch's website.