Strikes and floods cause poor service results by Royal Mail
With today’s release of their half-year performance results, Royal Mail has confirmed what customers already knew: this summer’s official and unofficial strikes and the widespread flooding seriously affected the quality of postal services throughout the UK.
Howard Webber, Chief Executive of Postwatch, commenting on Royal Mail’s announcement said, “Given the floods and the industrial dispute, customers will not be surprised that Royal Mail’s performance has been seriously below par during the summer. There will, however, be a collective sigh of relief that the bad news is over and that the future looks distinctly brighter.
“Industrial peace between Royal Mail and the Communication Workers Union means the industry, after a step backwards, can take great strides forward. Next year, customers should expect Royal Mail to be announcing a much improved performance. That should help all of us to post with confidence.”
Howard Webber, Chief Executive of Postwatch, commenting on Royal Mail’s announcement said, “Given the floods and the industrial dispute, customers will not be surprised that Royal Mail’s performance has been seriously below par during the summer. There will, however, be a collective sigh of relief that the bad news is over and that the future looks distinctly brighter.
“Industrial peace between Royal Mail and the Communication Workers Union means the industry, after a step backwards, can take great strides forward. Next year, customers should expect Royal Mail to be announcing a much improved performance. That should help all of us to post with confidence.”
Labels: industrial action, quality of service
posted by Postwatch at 4:38 pm
1 Comments:
This year will see improvememts, yes the profits will go up, because the price of stamps are going up, , the poor postperson is still going out laden with 8 bags ,deliverying every other firms mail,its time that the management levels, and created departments within Royal Mail, plus the huge wages they cost , are looked at this year, including the chairmans, and other directors shares,and perks
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