The C-factor
Royal Mail has formally applied for a suspension of the bulk mail compensation scheme and the so-called ‘C-factor’, should industrial action take place.
The C-factor is a pricing tool built into Royal Mail’s licence which aims to compensate customers should quality of service targets not be hit. It provides Royal Mail an incentive to hit quality of service targets by reducing Royal Mail’s ability to increase prices if targets are not met.
The application made by Royal Mail to Postcomm can be found here.
Postwatch will be writing to Postcomm in the following days to express its opinion on the application.
The C-factor is a pricing tool built into Royal Mail’s licence which aims to compensate customers should quality of service targets not be hit. It provides Royal Mail an incentive to hit quality of service targets by reducing Royal Mail’s ability to increase prices if targets are not met.
The application made by Royal Mail to Postcomm can be found here.
Postwatch will be writing to Postcomm in the following days to express its opinion on the application.
Labels: bulk mail compensation scheme, C-factor, industrial action
posted by Postwatch at 10:55 am
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