Results in for the 2007 Postwatch Annual Customer Satisfaction Survey

This year has seen a fantastic response from the survey with an above average of 53% of surveys completed and returned. The only main criticism that Postwatch had from the survey was that we have limited powers and influence over Postal Operators.

The survey provides feedback on how well Postwatch has handled customer complaints along with maintaining the quality of work. The results are used for future training issues and improving our complaint handling standards.

Overview of results

84% of those surveyed were very/fairly satisfied with the way in which Postwatch handled their complaint
A fantastic 84% of customers would definitely/probably recommend Postwatch to a friend or relative