Calling Callers Offices, Dialling Delivery Offices

Calls to Callers Offices and Delivery Offices are now routed through a call management system for three-quarters of address points within the UK, meaning callers are directed to the right facility for their enquiry more easily.

Royal Mail have also informed Postwatch that they are continuing to improve physical access and facilities in Callers Offices for disabled customers, through ensuring hearing loops are fitted and disabled parking bays are provided wherever possible. Postwatch are pleased that Royal Mail are improving both physical and virtual access to Callers Offices, but are keen to ensure that all customers benefit from improved access, and that any continuing access problems are addressed quickly when discovered.